My thoughts on strategy, communications and digital and technology, and how it’s creating opportunities and transforming service delivery in businesses and governments.
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All tagged reputation management
The recent fire at Heathrow Airport exposed more than a power outage—it revealed critical gaps in the UK’s infrastructure resilience and crisis readiness. For leaders in government and business, the incident is a stark reminder: resilience, reputation, and rapid response must be built into strategic planning now.
In an era where misinformation spreads faster than facts, companies must be prepared to defend their reputation against targeted attacks—especially when they come from high-profile individuals with vast online influence. The recent controversy involving Elon Musk and Verizon’s $2.4 billion FAA contract is an example of how social media can be weaponised to undermine competitors. Musk’s comments on X (formerly Twitter) not only questioned Verizon’s technology but also influenced public perception, investor confidence, and even regulatory discussions.
This blog explores how corporate misinformation can harm corporate reputation, what businesses can learn from Verizon’s situation, and a structured approach to protecting public and stakeholder trust in the face of digital disinformation.
Legal wins mean nothing if your company loses trust. In today’s fast-moving world, reputation is as valuable as compliance. Many companies still let legal teams dictate messaging, but failing to integrate strategic communications with legal counsel can cost businesses their credibility, investors, and long-term success. From Boeing’s crisis fallout to Microsoft’s M&A triumph, this article explores why General Counsel (GC) and strategic communications must collaborate to navigate legal risks while safeguarding trust, reputation, and stakeholder confidence. Boards that fail to act risk financial and reputational losses that far outweigh any legal victory.
Venture capital is evolving rapidly, with AI, fintech, and climate tech dominating investment flows. According to CB Insights’ State of Venture 2024 report, global VC funding has hit an eight-year low, but key sectors and regions are still thriving. While the US, UK, and parts of Asia attract strong investment, China, Canada, and Germany face declines. As governments refine policies and start-ups adapt to investor demands, 2025 presents both challenges and opportunities for venture-backed innovation.
Mark Zuckerberg is ending fact-checking and content on Meta’s platforms, aligning his company with the values of the incoming Trump administration. This move increases the reputational risk to US and global companies that want to advertise on Facebook and Instagram. His view of freedom of speech has a price, will it be worth it?
The Reuters Institute for the Study of Journalism published an article this week that discussed the growing trend of news avoidance amongst specific audience groups. The establishment of ‘news avoidance’ is having a profound implication not just for governments but also for businesses and their efforts to build and manage their reputations.
strategic stakeholder engagement is more than who you know. It is about strategy and knowing the route to delivering positive outcomes. The skills needed are complex, but vital in today's business, investment and political world.
OpenAI faces a legal challenge from actress Scarlett Johansson after Sky, its newly released voice chatbot, appears to sound very similar to the actress herself. Does the company care about copyright?
American venture capital firms are making fewer deals. They are, as has been said before, keeping their investment powder dry for now. They are risk averse and seek opportunities where trust and reputation are factored into the business plan. But what can start-ups and companies looking for investments do to reassure VCs and other investors? I outline some initial strategic and tactical thinking and activities.
